We are unable to accommodate international orders at this time.
EngErotics Return Policy
For sanitary reasons and also for the health and safety of our customers and staff, all sales are FINAL and NON-RETURNABLE unless purchased product is found to be defective within 30 days of purchase.
If an item is found to be defective within the 30 days of purchase, we would be glad to exchange it for the same item free of charge. In order to have a defective item replaced, please email us at Orders@EngErotics.com with proof of purchase and a detailed description of the defect. We will then provide you instructions on how to ship your defective item back to us. Once we have received your defective item and the defect has been verified, we will promptly ship a replacement to you. All defective items MUST be returned with ALL original parts and packaging (cords, remote controls, blank warranty cards, instructions, etc) in order to successfully process your exchange.
All intimacy devices that are returned to us are sanitized, taken apart, and studied for the purpose of better understanding the defect. Doing so helps us produce even better products the next time around!
Some product brands that are offered on EngErotics.com may offer a Manufacturer Warranty. It is your responsibility to visit the particular brand’s website for the purpose of learning how you may get your Manufacturer Warranty honored. EngErotics, Inc. is not responsible for upholding the Manufacturer Warranties of other product brands.
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